Digital is on fast-forward. And many times, that turns out to work quite well:
In response to the crisis, Nationwide, a top 10 US insurer, announced plans to permanently work-from-home in 16 of its 20 locations. When the company was forced to transition quickly to a 98% work-from-home model it turned out it could serve their customers and partners without compromising the quality of service.
The impact of covid on the digital shift is evident in remote working, home technologies, changes in mobility and the demand of customers. That’s why we identified Connected Living as the second trend in The DIA White Paper – The Four Key Post-Covid Trends Insurers Should Tap Into.
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